At Foggy Island, we are committed to providing you with high-quality, body-safe products. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund process, as outlined below.

1. Eligibility for Returns

  • We accept returns on unopened and unused products within 30 days of the purchase date.
  • For hygiene reasons, opened or used products cannot be returned unless they are defective.
  • Products must be returned in their original packaging, with all tags, labels, and seals intact.

2. Defective or Damaged Products

  • If the product you received is damaged, defective, or incorrect, please contact our customer service team within 7 days of receiving the item.
  • We will arrange for a free return and provide a full refund or replacement.

3. How to Return

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@foggyisland.com to request a return authorization.
  • Step 2: After receiving your authorization, please pack the product securely and include the original receipt or order confirmation.
  • Step 3: Ship the product to the return address provided by our customer service team. We recommend using a trackable shipping service for returns.

4. Refund Process

  • Once we receive and inspect your returned item, we will process the refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that the original shipping cost is non-refundable.

5. Exchanges

If you prefer to exchange your product for a different item, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability.

6. Non-returnable Items

Due to hygiene reasons, the following items cannot be returned:

  • Opened or used intimate products.
  • Gift cards or downloadable products.

For any further inquiries or assistance, feel free to contact our customer support team at info@foggyisland.com.

We value your privacy and satisfaction. Thank you for shopping with Foggy Island!

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